In this episode of Serious About Process, host Gijsbert Cox is joined by Roger Lewis, a 25-year underwriting veteran and founder of Fuse Consulting, to explore how insurers can fundamentally rethink underwriting operations by focusing on process first not technology.

This conversation looks at a critical issue: according to a global study by Accenture, over 60% of an underwriter’s time is often spent on low-value administrative tasks. And so, Roger introduces a practical three-step framework: start by improving productivity through process automation, then enhance risk selection using AI, and finally scale solutions sustainably. This staged approach avoids the common trap of trying to overhaul everything at once and failing to deliver results. And ultimately, it gives underwriters the time, tools, and processes to do their best work.


Roger Lewis is a seasoned insurance professional with over 25 years of experience as a London Market underwriter. He is the Founder and Principal Consultant at Fuse Consulting Services, where he helps insurers improve underwriting performance, risk selection, and operational efficiency.
 

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